Role
UX Researcher & Implementation Support
Tools
Google Sheets, Browser DevTools, WebAIM Contrast Checker
Recommendations
Impact over effort
Fix text contrast on navigation and CTA buttons
Add alt text: can be done directly in WordPress, no developer needed
Fix the broken links
Create a single project page template
Correct heading hierarchy across all pages
Add a skip link for keyboard navigation
IMPLEMENTATION
From audit to actual changes
After delivering the report, I helped implement some of the highest-impact fixes directly in WordPress:
Removed the auto-playing image carousel on the homepage reducing visual distraction and improving focus on the main content
Corrected semantic heading structure across key pages headings now follow a logical H1 → H2 → H3 order
Improved text contrast in the navigation and body text areas flagged in the audit
Renamed links to be descriptive replacing generic URLs with readable labels
Before
After
Impact
Why it matters for an NGO
Wider audience reach: an estimated 1 in 6 people live with some form of disability. Accessibility barriers silently exclude part of the audience the association is trying to reach.
Search visibility: images with alt text become indexable. A free, passive SEO gain from fixes already made.
Credibility: a site that's consistent, readable, and legally complete signals that the organization is serious. That matters when the website is the first impression.
Learnings
What this project taught me
Presenting all of the issues I found would have been overwhelming and unhelpful. I selected the ones that, once fixed, would make the most noticeable difference to anyone using the site and filtered for what could be done without a developer
The findings had to make sense to someone who had never heard of WCAG. That meant describing what each issue actually does to a real person on the site, not citing a standard. Writing that way also forced me to be clearer about why something mattered, which made the recommendations easier to act on.